Closing date 10:00 Monday 3 June 2024
Interview date: Monday 10 June 2024
Start date: Monday 08 July 2024
End date: Monday 26 August 2024


The idea at the heart of the Edinburgh Festival Fringe is simple: anyone with a desire to perform and a venue willing to host them is welcome. No individual or committee determines who can or cannot perform at the Fringe.

It all began in 1947 with eight companies – six of them from Scotland – taking a risk, turning up uninvited and performing on the ‘fringe’ of the inaugural Edinburgh International Festival. Over 75 years later, the Fringe has grown to become one of the greatest platforms for creative freedom in the world, second only to the Olympics in terms of global ticketed events. In 2023, 3,553 shows took place in 288 venues across Edinburgh.

The Edinburgh Festival Fringe Society was founded by artists to nurture and uphold the Fringe’s values of inclusivity, experimentation and imagination. We exist to support, advise and encourage everyone who wants to participate in the Fringe, provide information and assistance to audiences, and celebrate the Fringe and what it stands for all over the world.

Purpose of the role

Thousands of industry professionals from across the arts and screen sectors engage with the Edinburgh Festival Fringe to discover shows, book work and network with peers from across the globe at the world’s largest arts marketplace.

The Fringe Society Arts Industry Office operates to support industry professionals during their time in August, helping them discover talent, see work and connect with colleagues. The office provides a range of services including:

  • A box office and complimentary ticket request service.
  • Fringe Marketplace, an online platform that showcases the ready-to-tour work presenting at the Fringe.
  • An in-person programme to encourage greater engagement from the UK Film and TV industry which is run in partnership with Screen Scotland.
  • Industry Associates, a selection of expert industry professionals making show recommendations.
  • Bespoke advice to help industry navigate the programme and the Fringe.
  • Providing general resources and information; and programming a diverse range of networking events and seminars.

Check out our website for more information on the Arts Industry Office 2024 plans. The Arts Industry Support Assistants share responsibility for operating and supporting delivery of the services provided by the office. These are demanding positions that involve working in an extremely busy office and require the confidence and humour (and at times, patience and diplomacy) to deal with the large and varied number of Arts Industry professionals using the service during the festival.

We are seeking to appoint two enthusiastic individuals to act as our Arts Industry Support Assistants, reporting to the Arts Industry Coordinator and Arts Industry Support Supervisors.

Role and responsibilities 

The successful candidate will perform a wide range of duties, including but not limited to:

  • Running the check-in of industry, giving them a warm welcome to the Edinburgh Festival Fringe and offering advice and assistance on the various services available alongside general supporting finding their way around Edinburgh and navigating the festival.
  • Providing industry professionals with information and advice on Fringe shows, events, services and networking opportunities in response to their professional interests. Responding to enquiries over the phone, by email and in person at the Arts Industry Office during August.
  • Researching and becoming familiar with a portion of the Fringe Programme (based on region, genre or other division) to provide bespoke advice.
  • Processing ‘in person’ ticket payments and complimentary ticket requests, using the Red61 Ticketing System.
  • Supporting the Fringe Central and Arts Industry Events programme by communicating appropriate and detailed event information to all relevant stakeholders, creating invite lists, assisting in organisation and providing on the ground event support.
  • Supporting the delivery of projects and services including Fringe Marketplace, the collaboration with Screen Scotland, the Industry Associates, the Made in Scotland Showcase and more.
  • Carrying out general administrative tasks in support of the office, events and projects in the run up to and during the festival as required.

Person specification


  • Excellent administrative skills and keen attention to detail.
  • A polite, friendly and professional manner.
  • A motivated worker with the ability to solve problems and respond to changing priorities confidently and calmly.
  • Experience of working in a demanding and extremely busy environment.
  • Good working knowledge of Microsoft packages, particularly Excel, Outlook, and Word.
  • Managing information across multiple software and databases.
  • Excellent English language skills.
  • Experience working in some capacity within the cultural industries; theatre, festivals, venues, cultural agencies.
  • A passion and understanding of the arts landscape in general. This may be of a particular sector or genre of work (for example: film/ tv, comedy, circus and physical theatre, dance, music or theatre).


  • Box office experience, preferably with Red61 Ticketing System
  • A local knowledge of Edinburgh and the Edinburgh Festivals.
  • Ability to speak a second language.
  • An in depth knowledge of the UK and/or International industry
  • Understanding of the Fringe Society and its role within the Edinburgh Festival Fringe.

Rate of pay and hours of work

The rate of pay for this post is £12.00 per hour (35 hours) between 08 July and 26 August. Prior to the festival starting, between 08 July and 26 July these hours will be worked over five days 10:00 to 18:00, Monday to Friday.

Between the 29 July and 26 August your working hours will be organised according to a rota system which the Society will notify you of in advance of the Fringe. These will be over six days between Monday and Sunday.

We are a flexible working employer and therefore are happy to discuss flexible working at any stage of the application process.

We use positive action under section 159 of the Equality Act in relation to disability or race. This means that if we have two candidates of equal merit in our process, we will seek to take forward the D/deaf, disabled, Black, Asian or ethnically diverse candidate in order to diversify our staff team.


The Fringe have identified  six pillars of commitment  around the sustainable delivery of their work, are active members of the Festivals Edinburgh Sustainability Working group and include climate action as one of the headline targets in the  Fringe development goals. As part of the commitments of this work, all Fringe staff members are expected to assist with the Fringe Society’s environmental goals and consider these in all elements of your work.

We are an equal opportunity employer and welcome applications from all sectors of the community. We are also proud to be a Disability Confident Employer and aim to successfully employ and retain disabled people and those with health conditions. We expect employees to support these commitments and to assist in their realisation.

Download the job description PDF

Application deadline: 3rd June, 2024